FAQ

When should my baby wear a nappies?

Nappies are ideal for younger babies who have not yet started walking or are less active. They are perfect for naps, feedings, or quiet times, providing all-day protection for your baby’s delicate skin.

When should my baby switch to nappy pants?

Nappy pants are suitable for active toddlers who are starting to explore, crawl, or walk. They are easy to pull up and down, making them perfect for potty training and mobility.

Are your nappies designed specifically for boys or girls？

No, our diapers are unisex and designed to suit both boys and girls equally.

How do I put a nappies on my baby?

Our detailed guides with images:

For Nappies

For Nappy Pants

What age range are your nappies suitable for?

Our nappies are designed for newborns to toddlers, with various sizes available based on your baby's weight and activity level.

How do I know when to switch nappy sizes?

If the nappy becomes too tight, leaves red marks, or lacks sufficient absorbency, we recommend upgrading to the next size.

How often should I change my baby's nappy?

It is recommended to change nappies every 2-4 hours or immediately if the nappy becomes soaked or your baby shows discomfort.

Do your nappies contain harmful chemicals?

Our nappies are free from harmful substances, such as bleach, fluorescent agents, formaldehyde, and heavy metals, ensuring safety and health.

Can I return or exchange nappies?

Unopened nappies can be returned or exchanged within 30 days. If the product is damaged or has quality issues upon arrival, please email us within 24 hours. For details, refer to our Return and Exchange Policy.

Is shipping free within Australia?

Free shipping eligibility depends on your location and order value. Orders in major metropolitan areas may qualify for free delivery above a certain amount, while regional or remote areas may have higher thresholds.