Return & Exchange Policy

Effective Date: 20.02.2025

At Bowwloo, we strive to ensure customer satisfaction. Below are the terms and conditions for returning or exchanging products:

1. Eligibility for Returns and Exchanges

• We accept returns or exchanges for unopened products within 30 days of purchase.
• Customers can request a size exchange for unopened products.
• Damaged packaging or opened products are not eligible for return or exchange.

2. Proof of Purchase

• A valid receipt or proof of purchase is required for all returns and exchanges.

3. Reporting Damaged Products

• If you receive a damaged product upon delivery, you must report it within 24 hours of receiving the item.
• Please send an email to info@bowwloo.com.au with your order details and photos of the damaged product.

4. Refund Process

• Refunds for eligible returns will be processed within  1-5 business days after we receive and inspect the returned product.
• Refunds will be issued to the original payment method.

5. How to Initiate a Return or Exchange

• Contact us via email at info@bowwloo.com.au with your order details and the reason for return or exchange.
• Further instructions will be provided once your request is reviewed and approved.

6. Additional Notes

• Customers are responsible for any return shipping costs unless the product is damaged or defective upon arrival.
• We reserve the right to reject returns or exchanges that do not comply with this policy.

If you have any questions or need assistance, feel free to contact us at info@bowwloo.com.au or U24/68-78 Rosebank Avenue, Clayton South VIC 3169.

Thank you for choosing Bowwloo!