Privacy Policy

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Effective Date: 20.02.2025

1. Introduction

BOWWLOO("we," "our," or "us") is committed to protecting your personal information and complying with the Australian Privacy Act 1988 (Cth) ("Privacy Act"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in relation to the sale of baby diapers and related products.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not provide us with your personal information.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Your name, email address, phone number, and postal address.
Payment Information: Details such as credit or debit card information, billing address, and transaction history.
Account Information: Information associated with creating an account on our website, such as username and password.
Purchase Information: Details about products you have purchased, delivery preferences, and related information.
Device and Usage Information: Data about your device, browser type, and how you interact with our website (e.g., IP address, cookies, and usage logs).
Other Information: Any additional information you provide voluntarily (e.g., customer feedback or inquiries).

3. How We Collect Information

We collect personal information in the following ways:

Directly from You: When you make a purchase, create an account, subscribe to our newsletter, or contact us.
Automatically: Through the use of cookies and similar technologies on our website.
From Third Parties: Such as payment processors, delivery services, or marketing partners.

4. How We Use Your Information

We may use your personal information for the following purposes:

To process and fulfill your orders.
To deliver products and services to you.
To respond to your inquiries and provide customer support.
To send you marketing communications (where you have consented).
To improve our website, products, and services.
To comply with legal and regulatory obligations.

5. Disclosure of Your Information

We may share your personal information with:

Service Providers: Such as payment processors, delivery companies, and IT support services.
Legal and Regulatory Authorities: Where required by law.
Business Partners: In cases where you have agreed to such sharing.
Other Third Parties: With your consent or as otherwise permitted by law.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. These steps include using secure servers, encryption, and access controls. However, no method of transmission or storage is 100% secure.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction: You can request access to or correction of the personal information we hold about you.
Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe link in our emails.
Complaints: If you believe we have breached your privacy rights, you can contact us using the details below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings.

9. International Data Transfers

If we transfer your personal information outside of Australia, we will take reasonable steps to ensure that the recipient complies with the Privacy Act or is subject to equivalent privacy laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and significant changes will be communicated to you.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

BOWWLOO

U24/68-78 Rosebank Avenue, Clayton South VIC 3169
Email: info@bowwloo.com.au

This Privacy Policy was last updated on 20.02.2025.